Core Services · Automation & Governance

Stop running on tribal knowledge.

Documented runbooks, policy frameworks, automated workflows, and governance structures that make your cloud environment predictable, auditable, and manageable—by anyone on your team, not just the person who set it up.

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Who this is for

One person knows how everything works

Onboarding takes hours, not minutes

No incident response documentation

Manual provisioning, every single time

Why This Matters

Undocumented environments don't scale. They break.

Every business has one. The person who knows how everything works. When that person leaves—or is unavailable during an incident—the cost becomes very clear, very fast.

Documentation and governance aren't bureaucratic overhead. They're the difference between an environment your team controls and one that controls your team.

We build the governance layer most organizations skip—because they're busy building everything else.

New employee onboarding takes hoursWithout a documented process, onboarding means tracking down access requests and hoping nothing gets missed. The average undocumented onboarding takes 3–5 hours of IT time.
Offboarding creates security riskDeparted employees with active accounts, retained access, or forwarding rules still running are one of the most common and preventable security exposures.
Audits and compliance reviews are painfulWhen your cyber insurance carrier or a prospective enterprise client asks for documentation, "we know how it works" isn't an acceptable answer.
What We Build

Four governance pillars your environment needs.

Onboarding & Offboarding Runbooks

Step-by-step documented processes for adding and removing users—account provisioning, license assignment, group membership, device enrollment, and access revocation.

IT Policy Framework

Written IT policies covering acceptable use, device management, data handling, remote access, and password standards—in plain language your team will read.

Workflow Automation

Automated workflows using Power Automate or Google AppScript to eliminate repetitive manual tasks—approval routing, notification triggers, provisioning automation.

Architecture Documentation

A living document describing your environment as-built—the document your team needs when something breaks at 11pm.

Deliverables

What you receive at engagement close.

Every governance engagement produces a documentation package your team owns permanently. No vendor lock-in, no proprietary system.

Environment architecture document—full as-built record of your tenant configuration
Employee onboarding runbook—step-by-step provisioning checklist
Employee offboarding runbook—account deactivation, access revocation, data handling
IT policy suite—acceptable use, device, remote access, and data handling policies
Admin role and access matrix—who has access to what and why
Automated workflows configured and documented (Power Automate or Google AppScript)
Incident response checklist—what to do when something goes wrong
Governance review recommendations—what to review quarterly and annually
3 hrs → 1 hr
average onboarding time reduction after runbook delivery
90%
of clients describe documentation as "should have done this sooner"

Why Olson Tech

What separates us.

Runbooks built to be used

not filed away

Built in tools you already pay for

Same person who knows your environment writes it

Fixed fee, no lock-in retainer

Build an environment your whole team can operate.

Start with a scoping call. We'll identify your highest-priority documentation gaps and give you a clear picture of what a governed, documented environment looks like for a team your size.

Schedule a ConsultationDownload Security Checklist